ARS Diamond Sharpener

• Your order will be dispatched on the next business day after the order is placed.
• We use New Zealand Couriers for all online orders.
• Once dispatched, you will receive a delivery date and tracking details so that you can follow your gloves' journey to your door.
• If your order is over $100 the delivery is on us. For orders under $100 a courier charge of $9.90 will apply.
• For help with any delivery issues, contact tarnia@thecountryconcierge.co.nz

What we need from you.

• We do not require you to jump through hoops to gain assistance.
• Email us at tarnia@thecountryconcierge.co.nz
• Let us know what the problem is
• Attach a photo of the affected area if possible
• Send your order number or purchase date details

What we do

• We'll act promptly
• If we require more information we'll let you know
• If we require the tool back to make a decision we'll provide a free Return Post ticket
• We'll inspect (by photo or return) make a quick decision and replace your tool free of charge if we deem it to be a manufacturing fault or a defect in materials.

What isn't warrantied

• It isn't possible for us to warranty wear and tear because we can't measure the use the tool has goes through.
• If we consider the tool to have been through reasonable wear and tear or the tool has deteriorated through misuse we'll let you know of our decision.