Refund policy

Damages and issues

If any item is faulty or defective, we will provide a refund or exchange in accordance with New Zealand consumer law. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If we replace the item, then the replacement item will be sent to you at no additional cost. If a refund is required, this will be to the same form of payment used or can be redeemed as store credit.

Exceptions / non-returnable items
We do not accept returns on sale items or gift cards.

Returns and Exchanges

We have a 30-day return or exchange policy, which means you have 30 days after receiving your item to return the item to us and request a refund or store credit.

In the event of a return, any shipping costs will be at your cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the return was accepted or not. If approved, we'll either automatically refund your original payment method or add a credit to your store account (whichever you requested us to do)

Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at [INSERT EMAIL].

To start a return, please contact us at [INSERT EMAIL ADDRESS]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]